Actions64
- CRM Voalle Actions
- Financeiro Actions
- ISP | Telecom Actions
- Service Desk Actions
- Buscar Detalhes Da Solicitacao
- Buscar Relatos Por Solicitacao
- Listar Solicitacoes Por Cliente
- Listar Tipos De Solicitacao
- Buscar Tipo De Solicitacao
- Listar SLAs Por Tipo De Solicitacao
- Listar Etiquetas E Catalogo Por Cliente
- Listar Etiquetas Por Cliente
- Listar Catalogos De Servico
- Listar Itens Do Catalogo
- Listar Subitens Do Item
- Buscar Anexos Da Solicitacao
- Consultar Agendamentos Do FSM
- Listar Produtos Alocados
- Alocar Produto
- Efetivar Produtos
- Alocar Patrimonios
- Efetivar Patrimonios
- Retornar Patrimonio
- Listar Equipes Para Encaminhamento
- Listar Status Para Encaminhamento
- Listar Motivos Para Encaminhamento
- Encaminhar Solicitacao
- Abrir Solicitacao Externa Detalhada
- Abrir Solicitacao Interna Detalhada
- Abrir Solicitacao Simplificada
- Abrir Solicitacao CRM
- Abrir Solicitacao Para Ponto De Acesso
- Realizar Manutencao Em Solicitacao
- Encerrar Solicitacao Para Ponto De Acesso
- Abrir Solicitacao Para Cliente
- Encerrar Solicitacao Para Cliente
- Adicionar Apontamento Em Solicitacao
- Adicionar Relato E Alterar Status
- Enviar Anexo Em Solicitacao
- Baixar Anexo Da Solicitacao
- Suite Actions
Service Desk → Abrir Solicitacao Simplificada
AI-generatedOverview
This node interacts with the Voalle API to open a simplified service desk solicitation. It is useful for automating the creation of service requests or tickets in a service desk system, streamlining customer support and issue tracking processes. For example, it can be used to automatically log a new support request with a description and client details when triggered by an external event.
Use Case Examples
- Automatically open a service desk ticket when a customer submits a form.
- Create a service request with client and contract information from an external CRM system.
Properties
| Name | Meaning |
|---|---|
| Descricao | Description of the solicitation, required to specify the details of the service request. |
| ID Do Cliente | Client ID, required to identify the client associated with the solicitation. |
| ID Do Contrato | Contract ID, optional to link the solicitation to a specific contract. |
| ID Da Etiqueta Do Contrato | Contract Service Tag ID, optional to specify a tag related to the contract. |
| Encerrar Ao Abrir | Close upon opening, optional boolean to indicate if the solicitation should be closed immediately after opening. |
Output
JSON
json- The JSON response from the Voalle API containing the result of the solicitation creation request.
Dependencies
- Voalle API authentication credentials
Troubleshooting
- Operation not implemented error if the specified operation is not found in the registry. Ensure the operation name is correct and supported.
- API request failures due to incorrect credentials or network issues. Verify the Voalle API credentials and network connectivity.
- Validation errors if required properties like description or client ID are missing. Ensure all required fields are provided before execution.