Actions64
- CRM Voalle Actions
- Financeiro Actions
- ISP | Telecom Actions
- Service Desk Actions
- Buscar Detalhes Da Solicitacao
- Buscar Relatos Por Solicitacao
- Listar Solicitacoes Por Cliente
- Listar Tipos De Solicitacao
- Buscar Tipo De Solicitacao
- Listar SLAs Por Tipo De Solicitacao
- Listar Etiquetas E Catalogo Por Cliente
- Listar Etiquetas Por Cliente
- Listar Catalogos De Servico
- Listar Itens Do Catalogo
- Listar Subitens Do Item
- Buscar Anexos Da Solicitacao
- Consultar Agendamentos Do FSM
- Listar Produtos Alocados
- Alocar Produto
- Efetivar Produtos
- Alocar Patrimonios
- Efetivar Patrimonios
- Retornar Patrimonio
- Listar Equipes Para Encaminhamento
- Listar Status Para Encaminhamento
- Listar Motivos Para Encaminhamento
- Encaminhar Solicitacao
- Abrir Solicitacao Externa Detalhada
- Abrir Solicitacao Interna Detalhada
- Abrir Solicitacao Simplificada
- Abrir Solicitacao CRM
- Abrir Solicitacao Para Ponto De Acesso
- Realizar Manutencao Em Solicitacao
- Encerrar Solicitacao Para Ponto De Acesso
- Abrir Solicitacao Para Cliente
- Encerrar Solicitacao Para Cliente
- Adicionar Apontamento Em Solicitacao
- Adicionar Relato E Alterar Status
- Enviar Anexo Em Solicitacao
- Baixar Anexo Da Solicitacao
- Suite Actions
Service Desk → Listar Solicitacoes Por Cliente
AI-generatedOverview
This node interacts with the Voalle API to list service desk solicitations for a specific client. It is useful in scenarios where you need to retrieve all or filtered service requests associated with a client, such as in customer support or service management systems. For example, a support agent can use this node to fetch all open tickets for a client to provide timely assistance.
Use Case Examples
- Retrieve all service desk solicitations for a client by providing the client ID and optionally choosing to list all assignments.
- Filter solicitations to only those assigned to the current user or team by setting the 'Todas As Solicitacoes' property accordingly.
Properties
| Name | Meaning |
|---|---|
| ID Do Cliente | The unique identifier of the client whose service desk solicitations are to be listed. This is a required string input. |
| Todas As Solicitacoes | A boolean flag indicating whether to list all assignments (true) or only specific ones (false). This is optional. |
Output
JSON
json- The JSON response from the Voalle API containing the list of service desk solicitations for the specified client.
Dependencies
- Voalle API authentication credentials
Troubleshooting
- Ensure the client ID is correctly provided and exists in the Voalle system to avoid empty or error responses.
- Verify that the Voalle API credentials are valid and have the necessary permissions to access service desk data.
- If the operation is not implemented or the operation name is incorrect, the node will throw an error indicating the operation is not implemented.