Actions64
- CRM Voalle Actions
- Financeiro Actions
- ISP | Telecom Actions
- Service Desk Actions
- Buscar Detalhes Da Solicitacao
- Buscar Relatos Por Solicitacao
- Listar Solicitacoes Por Cliente
- Listar Tipos De Solicitacao
- Buscar Tipo De Solicitacao
- Listar SLAs Por Tipo De Solicitacao
- Listar Etiquetas E Catalogo Por Cliente
- Listar Etiquetas Por Cliente
- Listar Catalogos De Servico
- Listar Itens Do Catalogo
- Listar Subitens Do Item
- Buscar Anexos Da Solicitacao
- Consultar Agendamentos Do FSM
- Listar Produtos Alocados
- Alocar Produto
- Efetivar Produtos
- Alocar Patrimonios
- Efetivar Patrimonios
- Retornar Patrimonio
- Listar Equipes Para Encaminhamento
- Listar Status Para Encaminhamento
- Listar Motivos Para Encaminhamento
- Encaminhar Solicitacao
- Abrir Solicitacao Externa Detalhada
- Abrir Solicitacao Interna Detalhada
- Abrir Solicitacao Simplificada
- Abrir Solicitacao CRM
- Abrir Solicitacao Para Ponto De Acesso
- Realizar Manutencao Em Solicitacao
- Encerrar Solicitacao Para Ponto De Acesso
- Abrir Solicitacao Para Cliente
- Encerrar Solicitacao Para Cliente
- Adicionar Apontamento Em Solicitacao
- Adicionar Relato E Alterar Status
- Enviar Anexo Em Solicitacao
- Baixar Anexo Da Solicitacao
- Suite Actions
Service Desk → Alocar Produto
AI-generatedOverview
This node operation 'Alocar Produto' under the 'Service Desk' resource interacts with the Voalle API to allocate a product to a service desk solicitation. It is useful in scenarios where a product needs to be assigned or allocated to a specific service request or ticket within a service desk system. For example, when a support ticket requires a hardware or software product allocation, this operation facilitates that process by sending the necessary allocation details to the Voalle API.
Use Case Examples
- Allocating a replacement part to a service request in a helpdesk system.
- Assigning a software license to a user request in an IT service management context.
Properties
| Name | Meaning |
|---|---|
| ID Da Solicitacao | The unique identifier of the service desk solicitation to which the product will be allocated. |
| ID Do Produto | The unique identifier of the product to be allocated to the solicitation. |
| Unidades | The number of units of the product to allocate to the solicitation. |
Output
JSON
json- The JSON response from the Voalle API after attempting to allocate the product, containing details about the allocation result or status.
Dependencies
- Voalle API authentication credentials are required to authorize requests to the Voalle API.
Troubleshooting
- Ensure that the 'ID Da Solicitacao' and 'ID Do Produto' are valid and exist in the Voalle system to avoid errors.
- Verify that the API credentials are correctly configured and have sufficient permissions to perform product allocation.
- Check network connectivity and the base URL configuration for the Voalle API to prevent request failures.
- Common error messages may include invalid ID errors, authorization failures, or network timeouts. Resolving these involves validating input IDs, updating credentials, and ensuring stable network access.