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Chatwoot

Interact with Chatwoot API to manage conversations, messages, contacts, and more

Actions206

[Public] Message → Update

AI-generated

Summary

Update the content of a specific public message in a conversation by the contact's identifier, conversation ID, and message ID.

Inputs

  • Contact Identifier (required) — The source_id of the contact whose message is to be updated.
  • Conversation ID (required) — The ID of the conversation containing the message.
  • Message ID (required) — The ID of the message to update.
  • Content (required) — The new content of the message.

Output shape

a JSON object representing the updated message returned from the Chatwoot API

The operation expects the relevant IDs and new content as input and returns the updated message details as the output.

Examples

Example 1: Update a customer's public message to correct an error post-submission.

Identify the contact by source_id, select the appropriate conversation and message ID, and set the new message content.

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