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Summary Report → Agent Summary

AI-generated

Summary

Retrieve an agent summary report for a specified date range, optionally filtered to include only business hours data.

Inputs

  • Since (required) — Start date for the report, defining the beginning of the date range to retrieve data from.
  • Until (required) — End date for the report, defining the end of the date range to retrieve data until.
  • Options — Optional parameters to filter the report, including 'Business Hours' to limit data to business hours only.

Output shape

a single report object containing agent summary metrics within the specified date range

The output reflects aggregated summary data for agents between the 'Since' and 'Until' dates. Including the 'Business Hours' option filters the report to only include activities during business hours.

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