Chatwoot icon

Chatwoot

Interact with Chatwoot API to manage conversations, messages, contacts, and more

Actions206

Canned Response → Update

AI-generated

Summary

Update an existing canned response in Chatwoot by specifying its ID and the fields to change such as the short code or message content.

Inputs

  • Canned Response ID (required) — The numeric ID of the canned response to update.
  • Short Code — Optional new short code to trigger the canned response.
  • Content — Optional new message content for the canned response.

Output shape

a single JSON object representing the updated canned response.

Returns the updated canned response details after successful update. The operation requires specifying a valid cannedResponseId and at least one field to update.

Examples

Example 1: Update the content for a specific canned response

Set Canned Response ID to the target canned response's ID, then set the Content field to the new message content. Optionally update the Short Code.

Links

Discussion