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Canned Response → Update
AI-generatedSummary
Update an existing canned response in Chatwoot by specifying its ID and the fields to change such as the short code or message content.
Inputs
- Canned Response ID (required) — The numeric ID of the canned response to update.
- Short Code — Optional new short code to trigger the canned response.
- Content — Optional new message content for the canned response.
Output shape
a single JSON object representing the updated canned response.
Returns the updated canned response details after successful update. The operation requires specifying a valid cannedResponseId and at least one field to update.
Examples
Example 1: Update the content for a specific canned response
Set Canned Response ID to the target canned response's ID, then set the Content field to the new message content. Optionally update the Short Code.