Chatwoot icon

Chatwoot

Interact with Chatwoot API to manage conversations, messages, contacts, and more

Actions206

CSAT Survey → Metrics

AI-generated

Summary

Retrieve customer satisfaction survey metrics within an optional date range from Chatwoot.

Inputs

  • Options — Collection to specify optional filtering parameters.
  • since — Start date/time to filter metrics data from.
  • until — End date/time to filter metrics data until.

Output shape

An object containing metrics data related to customer satisfaction surveys, as returned by Chatwoot's API.

The response may vary depending on the specified date range filters (since, until). If no date range is provided, metrics are fetched for the default or full available period.

Examples

Example 1: Fetch CSAT survey metrics for the last month

Set 'since' to the start date of last month and 'until' to the end date of last month in the Options collection.

Links

Discussion