Actions206
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SLA Policy (Enterprise) → Create
AI-generatedSummary
Create a new SLA (Service Level Agreement) policy within the Chatwoot Enterprise environment by specifying its name and optional SLA thresholds and settings.
Inputs
- Name (required) — Name of the SLA policy to be created.
- Additional Fields — Optional parameters including Description, First Response Time, Next Response Time, Resolution Time in seconds, and whether to count times only during business hours.
Output shape
a single JSON object representing the newly created SLA policy, including fields such as ID, name, descriptions, and timing thresholds.
The SLA Policy creation requires at least the name. Other fields are optional and can fine-tune the SLA times (response and resolution) and business hours consideration. The output object reflects the created SLA policy's details as returned by the Chatwoot API.