ChatwootInstall

Summary

Retrieve live conversation metrics grouped either by team or by agent from Chatwoot's live reports.

Inputs

• Group By (required) — Choose how to group the conversation metrics: by 'Team' or by 'Agent'.
• Options — Optional filters including 'Team ID' to filter metrics by a specific team.

Output shape

a list of grouped conversation metrics objects, each representing aggregated metrics for a team or an agent according to the grouping selection.

The output includes metrics grouped by the specified field (team_id or assignee_id). You may optionally filter by team ID to restrict results to that team. The data shape depends on Chatwoot's API response and typically includes conversation counts and related metrics.

Examples

Example 1: Group conversation metrics by team

Set 'Group By' to 'Team' and optionally provide a Team ID to filter results.

Example 2: Group conversation metrics by agent

Set 'Group By' to 'Agent' to get metrics aggregated per assignee.

Links

• n8n community nodes installation guide