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Chatwoot

Interact with Chatwoot API to manage conversations, messages, contacts, and more

Actions206

Conversation → Create

AI-generated

Summary

Create a new conversation in a specified Chatwoot inbox using a unique Source ID and optional additional details.

Inputs

  • Source ID (required) — Source identifier for the conversation, such as a phone number or email.
  • Inbox (required) — Inbox in which to create the conversation; selectable from a loaded list or set by expression.
  • Additional Fields — Optional fields to associate with the conversation, including existing Contact ID, initial Status (open, pending, resolved), Assignee ID, Team ID, and custom attributes as a JSON object.

Output shape

a single conversation record object reflecting the newly created conversation

The operation returns the complete data of the created conversation. Additional fields are optional but can set conversation metadata at creation.

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