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Conversation → Assign
AI-generatedSummary
Assigns a conversation in Chatwoot to a specified agent, team, or removes the current assignment based on the assignment type selected.
Inputs
- Conversation ID (required) — The unique identifier of the conversation to assign.
- Assignment Type (required) — The type of assignment to perform: assign to an agent, assign to a team, or unassign the current assignment.
- Agent (required) — The agent to assign the conversation to. Required if Assignment Type is 'Agent'. This can be selected from a list or specified using an expression.
- Team (required) — The team to assign the conversation to. Required if Assignment Type is 'Team'. This can be selected from a list or specified using an expression.
Output shape
a single JSON object representing the assigned conversation's updated details as returned by the Chatwoot API
The output includes the updated conversation data after assignment. The shape and fields correspond to the Chatwoot API's response for conversation assignment. No pagination or multiple items are returned.