ChatwootInstall

Summary

Update an existing SLA policy in Chatwoot Enterprise by specifying its ID and modifying any combination of its properties such as name, description, time thresholds, and business hours applicability.

Inputs

• SLA Policy ID (required) — Numeric ID of the SLA policy to update.
• Update Fields — Fields of the SLA policy to update, including 'Name', 'Description', 'First Response Time (seconds)', 'Next Response Time (seconds)', 'Resolution Time (seconds)', and 'Only During Business Hours' (boolean).

Output shape

The updated SLA policy object as returned by Chatwoot API.

Returns the updated SLA policy details. Only the provided fields in 'Update Fields' are changed; unspecified fields remain unchanged. Requires valid SLA Policy ID.

Examples

Example 1: Update an SLA policy's name and first response time threshold.

Set 'SLA Policy ID' to the target policy's ID, then provide 'Name' and 'First Response Time (seconds)' fields under 'Update Fields' with new values.

Links

• n8n community nodes installation guide