IT Glue ExtendedInstall

Summary

Retrieves a single IT Glue ticket by ID with a GET request to the tickets/{id} endpoint. Returns the ticket as one flattened item.

Inputs

• Ticket ID (required) — The ID of the ticket to fetch (parameter ticketId). The operation throws an error if it is empty. The value "0" is accepted.

Output shape

A single item containing the ticket. Its attributes are converted from kebab-case to camelCase and placed at the top level. The item also has id and type, plus relationships when IT Glue returns them.

Throws an error if IT Glue returns no data. API errors (401, 403, 429 and others) become node errors. 429 responses are retried up to 3 times, honouring Retry-After. This operation has no Include option, so related resources are not embedded. The exact attribute set is whatever IT Glue returns.

Examples

Example 1: Look up a ticket whose ID came from an earlier Get Many step.

Resource: Ticket, Operation: Get, Ticket ID: {{ $json.id }}

Example 2: Fetch a known ticket by a fixed ID.

Resource: Ticket, Operation: Get, Ticket ID: 12345

Links

• n8n community nodes installation guide