IT Glue ExtendedInstall

Summary

Retrieves IT Glue tickets, either all of them or up to a limit, optionally scoped to one organization and filtered by status. Returns one flattened n8n item per ticket.

Inputs

• Return All — When true, pages through the results (1000 per page, max 200 pages) and returns every ticket. When false, makes a single request capped by Limit.
• Limit — Maximum number of tickets to return (default 50, minimum 1). Shown only when Return All is false.
• Filters — Optional collection. Organization ID is sent as filter[organization-id] and Status as filter[status]. Empty values are ignored.
• Organization Name or ID — Choose an organization from the list or give an ID by expression. If set, the request goes to organizations/{id}/relationships/tickets. If empty, it goes to the global tickets endpoint.

Output shape

A list of items, one per ticket. Each is the JSON:API record flattened: attributes are converted from kebab-case to camelCase and placed at the top level, alongside id, type and relationships when present.

If nothing matches, the node emits a single item {found: 0, resource, operation}. Rate-limit (429) responses are retried up to 3 times. If more than 200 pages are returned with Return All, the node errors and asks you to add filters. The Ticket resource is registered in a 'gated' folder, but its descriptor has no gated flag, so it is listed in the node.

Examples

Example 1: List open tickets for one client

Resource: Ticket, Operation: Get Many, Organization: pick the client, Filters > Status: 'open', Return All: true.

Example 2: Quick sample of recent tickets across all organizations

Return All: false, Limit: 10, no organization and no filters.

Links

• n8n community nodes installation guide