IT Glue ExtendedInstall

Summary

Updates an existing IT Glue ticket by ID, sending a PATCH to the tickets endpoint with any of name, status, or priority, and returns the updated ticket as a flattened record.

Inputs

• Ticket ID (required) — ID of the ticket to update. The operation throws an error if it is empty.
• Name — New ticket name/title. Empty values are omitted from the request, so the existing name is left unchanged.
• Status — New ticket status as free text. Omitted from the request if empty.
• Priority — New ticket priority as free text. Omitted from the request if empty.

Output shape

One item holding the updated ticket. Attribute keys are converted from kebab-case to camelCase, and the item also includes id, type, and relationships when IT Glue returns them.

If no fields are filled in, the PATCH is still sent with empty attributes. There is no check for that case. Because empty strings are skipped, you cannot clear a field by setting it to an empty string. If IT Glue returns no data, the operation errors. Requests that hit a 429 are retried up to 3 times. Other API errors are raised as node errors, or returned as an item with an error message when Continue On Fail is enabled.

Examples

Example 1: Close a ticket after an upstream event

Resource: Ticket, Operation: Update, Ticket ID: {{$json.ticketId}}, Status: Closed

Example 2: Escalate a ticket's priority and rename it

Ticket ID: 12345, Name: 'Server outage - escalated', Priority: High

Links

• n8n community nodes installation guide