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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

AI Helper → List Picklist Values

AI-generated

Overview

This node operation lists picklist values for a specified field within a selected resource in the AI Helper resource of the Autotask integration. It is useful for retrieving possible values for dropdown fields, enabling dynamic selection or filtering in workflows. For example, you can use it to get status options or priority levels for tasks or tickets.

Use Case Examples

  1. Retrieve all picklist values for the 'status' field in the 'task' resource to populate a dropdown menu.
  2. Filter picklist values by a search query to find specific options quickly, such as filtering priority levels containing 'high'.
  3. Paginate through picklist values when the list is large, specifying the page number and limit per page.

Properties

Name Meaning
Resource Name or ID Select the resource containing the field to get picklist values from. You can choose from a list or specify an ID using an expression.
Field ID The ID of the field for which to retrieve picklist values. Use the describeResource operation first to find valid field IDs.
Search Query Optional search term to filter the picklist values returned.
Limit Maximum number of picklist values to return in the response.
Page Page number for pagination of picklist values, starting at 1.

Output

JSON

  • picklistValues - Array of picklist values for the specified field, optionally filtered and paginated.

Dependencies

  • An API key credential for Autotask API authentication is required.

Troubleshooting

  • If the field ID is incorrect or does not exist, the node may return an error or empty results. Verify the field ID using the describeResource operation.
  • If the resource name or ID is invalid, the node will throw an error indicating unsupported resource.
  • Pagination parameters (limit and page) must be within valid ranges; otherwise, the node may return errors or unexpected results.
  • Network or authentication issues with the Autotask API can cause failures; ensure credentials are correctly configured and valid.

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