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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Related Item → Get

AI-generated

Overview

This node operation retrieves a specific Configuration Item Related Item from the Autotask PSA system using its unique ID. It is useful for scenarios where you need to fetch detailed information about a related item linked to a configuration item, such as in IT service management or asset tracking workflows.

Use Case Examples

  1. Retrieve details of a related item linked to a configuration item by specifying its Related Item ID.
  2. Use the node to get information about configuration item relationships for reporting or automation purposes.

Properties

Name Meaning
Related Item ID The unique identifier of the related item to retrieve.
Add Picklist Labels Whether to automatically add human-readable labels for picklist fields in the response.
Add Reference Labels Whether to automatically add human-readable labels for reference fields in the response.
Select Columns Names or IDs Specify which fields to include in the response. If none selected, all fields are returned. The ID field is always included.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object instead of nested in the userDefinedFields array.

Output

JSON

  • id - The unique identifier of the related item.
  • name - The name or title of the related item.
  • type - The type/category of the related item.
  • fields - Additional fields and properties of the related item, including any user-defined fields if flattened.

Dependencies

  • An API key credential for Autotask PSA REST API authentication.

Troubleshooting

  • Ensure the Related Item ID is correct and exists in the Autotask system to avoid 'not found' errors.
  • Check API credentials and permissions if authentication errors occur.
  • If no fields are returned, verify the 'Select Columns' property or try without field restrictions.
  • Network issues or API rate limits may cause operation failures; check logs and retry.

Links

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