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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item → Get

AI-generated

Overview

This node operation retrieves a specific Configuration Item from the Autotask PSA system using its unique ID. It is useful for scenarios where detailed information about a particular configuration item is needed, such as in IT service management or asset tracking workflows. For example, a user can fetch the details of a configuration item to display its attributes or to use its data in subsequent automation steps.

Use Case Examples

  1. Retrieve a configuration item by its ID to check its status or attributes.
  2. Fetch configuration item details to update related tickets or service requests.

Properties

Name Meaning
Configuration Item ID The unique identifier of the configuration item to retrieve, required for the get operation.
Add Picklist Labels Whether to automatically add '_label' fields for picklist fields with human-readable values (no labels added for empty values).
Add Reference Labels Whether to automatically add '_label' fields for reference fields with human-readable values (no labels added for empty values).
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object, making UDFs accessible as top-level properties instead of nested in the userDefinedFields array.

Output

JSON

  • id - The unique identifier of the configuration item.
  • name - The name of the configuration item.
  • description - Description or details about the configuration item.
  • status - Current status of the configuration item.
  • userDefinedFields - Array of user-defined fields associated with the configuration item, if not flattened.
    _label - Human-readable labels for picklist or reference fields, if enabled.

Dependencies

  • Requires an API key credential for Autotask PSA REST API access.

Troubleshooting

  • Ensure the Configuration Item ID is valid and exists in the Autotask system to avoid 'not found' errors.
  • If labels for picklist or reference fields are not appearing, verify that the respective boolean options are enabled.
  • If user-defined fields are not accessible as expected, check the 'Flatten User-Defined Fields' option setting.

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Discussion