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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Change Request Link → Create

AI-generated

Overview

This node operation creates a Change Request Link in Kaseya's Autotask PSA system. It is useful for automating the linking of change requests to other entities within Autotask, such as tickets or configuration items, facilitating better change management and traceability.

Use Case Examples

  1. Automatically create a change request link when a new change request is generated to associate it with a related ticket.
  2. Create links between change requests and configuration items to maintain accurate change tracking in Autotask.

Properties

Name Meaning
Dry Run Whether to return a request preview instead of executing the operation. Useful for testing and validation. When enabled, no API call is made and no changes are made to Autotask.
Fields Map the fields to be used in the create operation. This allows specifying which fields and values to include when creating the change request link.

Output

JSON

  • id - The unique identifier of the created change request link.
  • changeRequestId - The ID of the change request associated with the link.
  • linkedEntityId - The ID of the entity linked to the change request.
  • linkedEntityType - The type of the entity linked to the change request.
  • status - The status of the created change request link.

Dependencies

  • An API key credential for Kaseya Autotask PSA REST API authentication.

Troubleshooting

  • Ensure the API credentials are correctly configured and have sufficient permissions to create change request links.
  • If using Dry Run mode, remember that no actual changes will be made in Autotask; this mode is for preview and validation only.
  • Common errors may include authentication failures, missing required fields in the mapping, or invalid field values. Verify the input fields and credentials to resolve these issues.

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Discussion