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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Resource Role → Get

AI-generated

Overview

This node operation retrieves a specific Resource Role from the Autotask PSA system by its ID. It is useful for scenarios where you need to fetch detailed information about a particular resource role, such as its attributes and associated metadata, for use in business process automation or integration workflows.

Use Case Examples

  1. Fetching a resource role to display its details in a dashboard.
  2. Retrieving a resource role to update or validate information in another system.
  3. Using the resource role data to assign roles dynamically in a project management workflow.

Properties

Name Meaning
Resource Role ID The ID of the resource role to retrieve
Add Picklist Labels Whether to automatically add "_label" fields for picklist fields with human-readable values (no labels will be added for empty values)
Add Reference Labels Whether to automatically add "_label" fields for reference fields with human-readable values (no labels will be added for empty values)
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object. When enabled, UDFs will be accessible as top-level properties instead of being nested in the userDefinedFields array

Output

JSON

  • id - The unique identifier of the resource role
  • name - The name of the resource role
  • description - Description or details about the resource role
  • picklistLabels - Optional human-readable labels for picklist fields if enabled
  • referenceLabels - Optional human-readable labels for reference fields if enabled
  • userDefinedFields - User-defined fields related to the resource role, optionally flattened to top-level properties

Dependencies

  • An API key credential for Autotask PSA REST API

Troubleshooting

  • Ensure the Resource Role ID provided is valid and exists in the Autotask system.
  • Check API credentials and permissions if the node fails to retrieve data.
  • If no data is returned, verify that the selected columns or filters are correct.
  • Enable 'Add Picklist Labels' and 'Add Reference Labels' only if you need human-readable labels to avoid unnecessary data processing.
  • Flattening user-defined fields may cause naming conflicts if fields have the same names as top-level properties.

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