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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Webhook → Get

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Overview

This node operation retrieves a specific Configuration Item Webhook from the Autotask PSA system using its ID. It is useful for scenarios where you need to fetch detailed information about a particular webhook related to configuration items, such as for monitoring, auditing, or integration purposes.

Use Case Examples

  1. Fetch details of a Configuration Item Webhook by providing its unique ID to monitor webhook events related to configuration items.
  2. Retrieve webhook configuration to verify or update integration settings in an automation workflow.

Properties

Name Meaning
Webhook ID The unique identifier of the Configuration Item Webhook to retrieve.
Add Picklist Labels Whether to automatically add "_label" fields for picklist fields with human-readable values (no labels will be added for empty values).
Add Reference Labels Whether to automatically add "_label" fields for reference fields with human-readable values (no labels will be added for empty values).
Select Columns Names or IDs Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object, making UDFs accessible as top-level properties instead of nested in the userDefinedFields array.

Output

JSON

  • id - The unique identifier of the Configuration Item Webhook.
  • name - The name of the Configuration Item Webhook.
  • url - The URL endpoint of the webhook.
  • eventTypes - The types of events that trigger the webhook.
  • isActive - Indicates whether the webhook is active.
  • createdDate - The date the webhook was created.
  • modifiedDate - The date the webhook was last modified.
  • userDefinedFields - Custom user-defined fields associated with the webhook, optionally flattened to top-level properties.

Dependencies

  • An API key credential for Autotask PSA REST API authentication

Troubleshooting

  • Ensure the Webhook ID provided is correct and exists in the Autotask system to avoid 'Resource not supported' or 'Not found' errors.
  • Verify API credentials are valid and have sufficient permissions to access Configuration Item Webhook data.
  • If labels for picklist or reference fields are not appearing as expected, check the boolean settings for 'Add Picklist Labels' and 'Add Reference Labels'.
  • If user-defined fields are not accessible as expected, verify the 'Flatten User-Defined Fields' option is set according to your needs.

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