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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item → Get Entity Info

AI-generated

Overview

This node interacts with Kaseya's Autotask PSA REST API to retrieve detailed information about a specific Configuration Item entity. It is useful in scenarios where users need to fetch and manage configuration item data within their IT service management workflows, such as asset tracking, configuration management, or incident resolution processes.

Use Case Examples

  1. Retrieve detailed information about a specific configuration item by its ID to display or use in further automation steps.
  2. Fetch configuration item details to update related tickets or service requests.

Output

JSON

  • id - Unique identifier of the configuration item
  • name - Name of the configuration item
  • type - Type/category of the configuration item
  • status - Current status of the configuration item
  • location - Location associated with the configuration item
  • owner - Owner or responsible resource for the configuration item
  • customFields - Custom fields and user-defined data associated with the configuration item
  • createdDate - Date when the configuration item was created
  • modifiedDate - Date when the configuration item was last modified

Dependencies

  • Kaseya Autotask PSA REST API
  • API authentication credentials

Troubleshooting

  • Ensure that the API credentials are correctly configured and have sufficient permissions to access configuration item data.
  • Verify that the configuration item ID provided exists and is accessible in the Autotask system.
  • Common errors may include authentication failures, permission denied errors, or resource not found errors. Check API response messages for details.
  • If rate limiting occurs, ensure the node handles retries or respects API rate limits as per Autotask API guidelines.

Links

Discussion