Autotask icon

Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Ticket Category Field Default → Get

AI-generated

Overview

This node operation retrieves a specific Ticket Category Field Default from the Autotask PSA system by its ID. It is useful for workflows that need to fetch detailed configuration defaults for ticket category fields, such as automation processes that adjust ticket handling based on category defaults.

Use Case Examples

  1. Retrieve a ticket category field default by its unique ID to use its settings in a ticket automation workflow.
  2. Fetch the default values for a ticket category field to display or modify them in a custom dashboard or reporting tool.

Properties

Name Meaning
Ticket Category Field Default ID The unique identifier of the ticket category field default to retrieve, required for the get operation.
Add Picklist Labels Whether to automatically add '_label' fields for picklist fields with human-readable values (no labels will be added for empty values).
Add Reference Labels Whether to automatically add '_label' fields for reference fields with human-readable values (no labels will be added for empty values).
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object, making UDFs accessible as top-level properties instead of nested in the userDefinedFields array.

Output

JSON

  • id - The unique identifier of the ticket category field default.
  • name - The name of the ticket category field default.
  • fieldId - The ID of the field associated with the ticket category field default.
  • defaultValue - The default value set for the ticket category field.
  • picklistLabels - Human-readable labels for picklist fields if 'Add Picklist Labels' is enabled.
  • referenceLabels - Human-readable labels for reference fields if 'Add Reference Labels' is enabled.
  • userDefinedFields - User-defined fields related to the ticket category field default, optionally flattened to top-level properties.

Dependencies

  • An API key credential for Autotask PSA REST API authentication

Troubleshooting

  • Ensure the Ticket Category Field Default ID is correctly provided and exists in the Autotask system to avoid 'not found' errors.
  • If labels for picklist or reference fields are not appearing, verify that the respective 'Add Picklist Labels' and 'Add Reference Labels' options are enabled.
  • Check API credentials and permissions if the node fails to authenticate or retrieve data.
  • If the output does not include expected fields, verify the 'Select Columns Names or IDs' property to ensure required fields are selected or left empty to return all fields.

Links

Discussion