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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Service → Create

AI-generated

Overview

This node operation allows users to create a new Service entity in Kaseya's Autotask PSA system via its REST API. It is useful for automating the addition of service records, such as IT services or support offerings, into the Autotask platform. For example, a user can automate the creation of a new service when onboarding a client or launching a new product offering.

Use Case Examples

  1. Automatically create a new service record in Autotask when a new product is launched.
  2. Add a service entry for IT support when a new contract is signed.

Properties

Name Meaning
Dry Run Whether to return a request preview instead of executing the operation. Useful for testing and validation.
Fields The specific fields and their values to map and include in the creation of the Service entity. This allows detailed customization of the service record to be created.

Output

JSON

  • id - The unique identifier of the created Service entity.
  • name - The name of the created Service.
  • description - Description or details of the created Service.
  • status - Current status of the Service after creation.

Dependencies

  • Requires an API key credential for Kaseya Autotask PSA REST API authentication.

Troubleshooting

  • If the 'Dry Run' option is enabled, no actual service will be created; only the request preview is returned.
  • Errors may occur if required fields for the Service entity are missing or invalid; ensure all mandatory fields are provided.
  • Authentication errors may arise if the API credentials are incorrect or expired; verify API key and integration code.

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