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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Ticket Note → Get

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Overview

This node operation retrieves a specific Ticket Note from the Autotask PSA system. It is useful for scenarios where you need to fetch detailed information about a particular note attached to a ticket, such as for auditing, reporting, or further processing in workflows.

Use Case Examples

  1. Fetch a Ticket Note by its ID to review the note content and metadata.
  2. Retrieve a Ticket Note to display or log its details in an external system.

Properties

Name Meaning
Add Picklist Labels Whether to automatically add '_label' fields for picklist fields with human-readable values (no labels will be added for empty values). This helps in making the output more readable by including descriptive labels alongside picklist values.
Add Reference Labels Whether to automatically add '_label' fields for reference fields with human-readable values (no labels will be added for empty values). This enhances the output by including descriptive labels for reference fields.
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object. When enabled, user-defined fields (UDFs) will be accessible as top-level properties instead of being nested in the userDefinedFields array.
Note ID The ID of the Ticket Note to retrieve. This is a required field to specify which note to get.

Output

JSON

  • id - The unique identifier of the Ticket Note.
  • content - The content or body of the Ticket Note.
  • createdDate - The date and time when the Ticket Note was created.
  • createdBy - Information about the user who created the Ticket Note.
  • ticketId - The ID of the ticket to which this note is attached.
  • picklistLabels - Human-readable labels for any picklist fields included in the note, if enabled.
  • referenceLabels - Human-readable labels for any reference fields included in the note, if enabled.
  • userDefinedFields - User-defined fields related to the Ticket Note, either nested or flattened based on the flattenUdfs option.

Dependencies

  • An API key credential for Autotask PSA REST API authentication

Troubleshooting

  • Ensure the Note ID is correctly specified and exists in the Autotask system to avoid 'not found' errors.
  • If the API credentials are invalid or expired, authentication errors will occur; verify and update credentials as needed.
  • If picklist or reference labels are enabled but the fields are empty, no labels will be added, which is expected behavior.
  • Network issues or API rate limits may cause request failures; check connectivity and API usage limits.

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