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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Contact Groups → Get

AI-generated

Overview

This node operation retrieves details of a specific Contact Group from the Autotask PSA system using the provided Contact Group ID. It is useful for scenarios where you need to fetch and work with detailed information about a particular contact group, such as for customer management, segmentation, or integration with other systems.

Use Case Examples

  1. Fetch a contact group by its ID to display its details in a CRM dashboard.
  2. Retrieve contact group information to synchronize with an external marketing platform.

Properties

Name Meaning
Contact Group ID The ID of the contact group to operate on, required to specify which contact group to retrieve.
Add Picklist Labels Whether to automatically add "_label" fields for picklist fields with human-readable values (no labels will be added for empty values).
Add Reference Labels Whether to automatically add "_label" fields for reference fields with human-readable values (no labels will be added for empty values).
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object, making UDFs accessible as top-level properties instead of being nested in the userDefinedFields array.

Output

JSON

  • id - The unique identifier of the contact group.
  • name - The name of the contact group.
  • description - Description or details about the contact group.
  • createdDate - The date when the contact group was created.
  • modifiedDate - The date when the contact group was last modified.
  • userDefinedFields - An array of user-defined fields associated with the contact group, which can be optionally flattened to top-level properties.
  • picklistLabels - Optional human-readable labels for picklist fields if enabled.
  • referenceLabels - Optional human-readable labels for reference fields if enabled.

Dependencies

  • An API key credential for Autotask PSA REST API authentication.

Troubleshooting

  • Ensure the Contact Group ID is valid and exists in the Autotask system to avoid 'Resource not supported' or 'Not found' errors.
  • Check API credentials and permissions if authentication errors occur.
  • If no fields are returned, verify the 'Select Columns' property or try without selecting specific columns to get all fields.

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