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Ticket History → Get Entity Info
AI-generatedOverview
This node operation retrieves detailed information about a specific ticket history entity from Kaseya's Autotask PSA REST API. It is useful for scenarios where users need to access historical data related to tickets, such as changes, updates, or events associated with a ticket in the Autotask system. For example, a user might want to fetch the history of a ticket to audit changes or track progress over time.
Use Case Examples
- Fetch detailed history information for a specific ticket to review all changes made during its lifecycle.
- Retrieve ticket history data to generate reports on ticket updates and modifications.
Output
JSON
id- Unique identifier of the ticket history entryticketId- Identifier of the ticket associated with this history entrychangeDate- Date and time when the change was madechangedBy- User or system that made the changechangeDescription- Description of the change made in the ticket historyadditionalDetails- Any additional details related to the ticket history entry
Dependencies
- Kaseya Autotask PSA REST API
- API authentication token or credentials
Troubleshooting
- Ensure that the API credentials are correctly configured and have sufficient permissions to access ticket history data.
- Common errors may include authentication failures, resource not found if the ticket history ID is incorrect, or network connectivity issues.
- If the node throws an error about unsupported resource, verify that the resource name is correctly set to 'Ticket History'.
Links
- Kaseya Autotask PSA REST API Documentation - Official API documentation for understanding available endpoints and data structures related to ticket history.