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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Related Item → Count

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Overview

This node operation counts the number of Configuration Item Related Items in Kaseya's Autotask PSA system. It is useful for scenarios where you need to quickly determine the quantity of related items linked to configuration items, such as for reporting, monitoring, or automation workflows that depend on the count of these related items.

Use Case Examples

  1. Count the number of related items for a specific configuration item to monitor asset relationships.
  2. Use the count to trigger alerts or actions when the number of related items exceeds a threshold.

Properties

Name Meaning
Fields Fields to map for the Configuration Item Related Item resource, allowing selection and mapping of specific fields to include in the operation.

Output

JSON

  • count - The total number of Configuration Item Related Items matching the criteria.

Dependencies

  • Requires an API key credential for Kaseya's Autotask PSA REST API to authenticate and perform the count operation.

Troubleshooting

  • Common issues include authentication failures due to incorrect or missing API credentials. Ensure the API key and integration code are correctly configured.
  • Errors may occur if the resource or operation parameters are invalid or unsupported. Verify that 'Configuration Item Related Item' resource and 'Count' operation are correctly selected.
  • API rate limits might cause failures; the node attempts to initialize a rate tracker to handle this, but fallback to local counting may occur if initialization fails.

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