Autotask icon

Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Category → Update

AI-generated

Overview

This node operation updates an existing Configuration Item Category in the Autotask PSA system. It is useful for scenarios where you need to modify details of a configuration item category, such as changing its name, description, or other attributes. For example, updating a category to reflect new organizational standards or correcting information.

Use Case Examples

  1. Updating the name or description of a configuration item category by specifying its ID and the fields to update.
  2. Modifying custom fields associated with a configuration item category.

Properties

Name Meaning
Configuration Item Category ID The unique identifier of the configuration item category to update. This is required to specify which category to modify.
Dry Run A boolean flag to indicate whether to perform a dry run. When enabled, the node returns the request details without executing the update, useful for testing and validation.
Fields The fields of the configuration item category to update. This uses a resource mapper to define which fields and values to modify.

Output

JSON

  • id - The ID of the updated configuration item category.
  • name - The name of the updated configuration item category.
  • description - The description of the updated configuration item category.
  • customFields - Any custom fields associated with the configuration item category that were updated.

Dependencies

  • Autotask PSA REST API
  • An API key credential for authentication

Troubleshooting

  • Ensure the Configuration Item Category ID is correct and exists in the Autotask system to avoid 'not found' errors.
  • If the dry run option is enabled, no changes will be made; disable it to perform actual updates.
  • Check API credentials and permissions if the update operation fails due to authorization errors.
  • Validate the fields to update are correctly mapped and supported by the Configuration Item Category resource.

Links

Discussion