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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Note → Update

AI-generated

Overview

This node operation updates an existing Configuration Item Note in Kaseya's Autotask PSA system. It is useful for scenarios where you need to modify the details of a note associated with a configuration item, such as updating descriptions, comments, or other note-related information. For example, you might use this operation to correct or add information to a note linked to a configuration item in your IT asset management process.

Use Case Examples

  1. Updating the text content of a configuration item note to reflect recent changes or observations.
  2. Modifying metadata or custom fields of a configuration item note to keep records accurate.

Properties

Name Meaning
Note ID The unique identifier of the configuration item note to update.
Dry Run If enabled, the node returns a preview of the request without executing the update, useful for testing and validation.
Impersonation Resource ID Optional resource ID to impersonate for write requests; if left blank, the operation is performed as the credential user.
Proceed Without Impersonation If Denied If impersonation is denied, retry the write operation without impersonation and proceed as the API user.
Fields The fields of the configuration item note to update, mapped according to the resource mapper configuration.

Output

JSON

  • id - The ID of the updated configuration item note.
  • noteText - The updated text content of the configuration item note.
  • configurationItemID - The ID of the configuration item associated with the note.
  • createdDate - The creation date of the note.
  • modifiedDate - The last modification date of the note.

Dependencies

  • An API key credential for Kaseya Autotask PSA REST API

Troubleshooting

  • Ensure the Note ID is correct and exists in the system to avoid 'not found' errors.
  • Verify API credentials and permissions, especially if using impersonation, to prevent authorization errors.
  • If Dry Run is enabled, remember that no actual update will occur; use this mode only for testing request structure.
  • Check that the fields to update are valid and conform to the expected data types and formats to avoid validation errors.

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