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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Ticket Note → Create

AI-generated

Overview

This node operation creates a new Ticket Note in Kaseya's Autotask PSA system. It is useful for adding notes or comments to support tickets, which can help in tracking communication, updates, or additional information related to a ticket. For example, a support agent can use this operation to document troubleshooting steps or customer interactions directly on a ticket.

Use Case Examples

  1. Creating a note on a support ticket to document a customer's issue update.
  2. Adding internal comments to a ticket for team collaboration and tracking progress.

Properties

Name Meaning
Dry Run Whether to return a request preview instead of executing the operation. Useful for testing and validation without making actual changes.
Impersonation Resource ID Optional resource ID to impersonate for write requests. If set, the operation writes as the impersonated user instead of the credential user.
Proceed Without Impersonation If Denied Whether to retry denied impersonated writes once without impersonation and proceed as the API user. Only applies when Impersonation Resource ID is set.
Fields The fields to map and include in the ticket note creation request. This defines the content and metadata of the ticket note.

Output

JSON

  • id - The unique identifier of the created ticket note.
  • ticketId - The ID of the ticket to which the note was added.
  • note - The content of the ticket note.
  • createdDate - The date and time when the ticket note was created.
  • createdBy - The user who created the ticket note.

Dependencies

  • An API key credential for Kaseya's Autotask PSA REST API

Troubleshooting

  • Ensure the API credentials are correctly configured and have permissions to create ticket notes.
  • If impersonation is used, verify the impersonation resource ID is valid and the user has write permissions.
  • If 'Dry Run' is enabled, no changes will be made; disable it to perform actual creation.
  • Common errors include authentication failures, permission denied errors, and validation errors on required fields. Check the error messages for details and verify input data.

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