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Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Change Request Link → Count (Advanced)

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Overview

This node operation counts the number of Change Request Link records in Kaseya's Autotask PSA system that match advanced filter criteria provided as a JSON string. It is useful for scenarios where users need to get a count of change request links based on complex query conditions, such as filtering by specific fields or statuses. For example, a user might want to count all change request links related to a particular project or within a certain date range.

Use Case Examples

  1. Count all change request links where the status is 'Open'.
  2. Count change request links associated with a specific ticket or project using multiple filter criteria.

Properties

Name Meaning
Advanced Filter A JSON string containing a 'filter' array with Autotask API query criteria to specify which change request links to count.

Output

JSON

  • count - The total number of change request link records matching the advanced filter criteria.

Dependencies

  • Requires an API key credential for Kaseya's Autotask PSA REST API to authenticate requests.

Troubleshooting

  • Ensure the Advanced Filter JSON string is correctly formatted and contains valid filter criteria as per Autotask API documentation.
  • Common errors may include invalid JSON syntax or unsupported filter fields, which can be resolved by verifying the filter structure using the Autotask API docs and tools like 'Get Field Info' and 'Search Filter Build'.
  • Authentication errors may occur if the API credentials are incorrect or missing; verify the API key and integration code are properly configured.

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