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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Contact Group Contacts → Get Many

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Overview

This node operation retrieves multiple contact group contacts from the Autotask PSA system. It is useful for scenarios where you need to fetch a list of contacts associated with contact groups, such as for reporting, synchronization, or bulk processing tasks. For example, you might use this operation to get all contacts in a specific contact group to send targeted communications or to analyze group membership.

Use Case Examples

  1. Fetch all contacts in a specific contact group to export their details.
  2. Retrieve a limited number of contact group contacts for display in a dashboard.

Properties

Name Meaning
Get All Whether to return all results or only up to a given limit.
Max Records Maximum number of records to return when not returning all. Range is 1 to 500.
Add Picklist Labels Whether to automatically add "_label" fields for picklist fields with human-readable values.
Add Reference Labels Whether to automatically add "_label" fields for reference fields with human-readable values.
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object for easier access.

Output

JSON

  • id - Unique identifier of the contact group contact.
  • contactGroupId - Identifier of the contact group the contact belongs to.
  • contactId - Identifier of the contact.
  • roleId - Identifier of the role assigned to the contact within the group.
  • userDefinedFields - Array of user-defined fields associated with the contact group contact, if not flattened.

Dependencies

  • Autotask PSA REST API
  • API authentication credentials

Troubleshooting

  • Ensure API credentials are correctly configured and have sufficient permissions to access contact group contacts.
  • If no results are returned, verify that the contact group contains contacts and that filters (if any) are correctly set.
  • Errors related to rate limits may occur; ensure proper handling or retry logic is implemented.

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