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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Resource Role Queue → Count (Advanced)

AI-generated

Overview

This node operation performs an advanced count query on the Resource Role Queue resource in the Autotask PSA system. It allows users to specify complex filtering criteria using a JSON string to count the number of resource role queue entries that match the given conditions. This is useful for scenarios where users need to get a precise count of resource role queues based on specific attributes or conditions, such as filtering by queue status, role type, or other custom fields.

Use Case Examples

  1. Count the number of resource role queues where the queue is active and assigned to a specific role.
  2. Get the count of resource role queues filtered by custom criteria defined in the advanced filter JSON.

Properties

Name Meaning
Advanced Filter A JSON string containing a "filter" array with Autotask API query criteria to specify the conditions for counting resource role queues.

Output

JSON

  • count - The number of resource role queue entries matching the advanced filter criteria.

Dependencies

  • Requires an API key credential for Autotask PSA REST API authentication.

Troubleshooting

  • Ensure the advanced filter JSON is correctly formatted and follows the Autotask API query criteria syntax.
  • If the node throws an error about unsupported resource or operation, verify that the resource is set to 'Resource Role Queue' and operation to 'Count (Advanced)'.
  • Check API credentials and permissions to ensure the node can access the Resource Role Queue data.
  • Errors related to rate limits may occur; ensure API rate limits are respected or use the built-in rate tracker if available.

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