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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Note → Get

AI-generated

Overview

This node operation retrieves a specific Configuration Item Note from the Autotask PSA system using its Note ID. It is useful for scenarios where you need to fetch detailed information about a particular note associated with a configuration item, such as for auditing, reporting, or integration purposes.

Use Case Examples

  1. Fetch a Configuration Item Note by its unique ID to display its details in a dashboard.
  2. Retrieve a note to synchronize its content with another system or database.

Properties

Name Meaning
Note ID The unique identifier of the Configuration Item Note to retrieve. This is a required field.
Add Picklist Labels Whether to automatically add '_label' fields for picklist fields with human-readable values. No labels will be added for empty values.
Add Reference Labels Whether to automatically add '_label' fields for reference fields with human-readable values. No labels will be added for empty values.
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object, making them accessible as top-level properties instead of nested in the userDefinedFields array.

Output

JSON

  • id - The unique identifier of the Configuration Item Note.
  • content - The content or text of the note.
  • createdDate - The date and time when the note was created.
  • modifiedDate - The date and time when the note was last modified.
  • userDefinedFields - An array or object containing user-defined fields related to the note, which can be optionally flattened to top-level properties.
  • _label - Optional human-readable labels for picklist or reference fields if enabled in the input properties.

Dependencies

  • Requires an API key credential for Autotask PSA REST API access.

Troubleshooting

  • Ensure the Note ID provided is correct and exists in the Autotask system.
  • Check API credentials and permissions if the node fails to authenticate or retrieve data.
  • If no data is returned, verify that the note is not deleted or restricted by user permissions.
  • Enable 'continue on fail' in the node settings to handle errors gracefully during batch operations.

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