Autotask icon

Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Service → Get

AI-generated

Overview

This node interacts with Kaseya's Autotask PSA REST API to retrieve details of a specific service by its ID. It is useful for scenarios where you need to fetch detailed information about a service entity within Autotask, such as for reporting, integration, or automation workflows.

Use Case Examples

  1. Retrieve a service's details by providing its Service ID to integrate with other business systems.
  2. Fetch service information to update a CRM or ticketing system with the latest service data.

Properties

Name Meaning
Add Picklist Labels Whether to automatically add "_label" fields for picklist fields with human-readable values (no labels will be added for empty values).
Add Reference Labels Whether to automatically add "_label" fields for reference fields with human-readable values (no labels will be added for empty values).
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object. When enabled, UDFs will be accessible as top-level properties instead of being nested in the userDefinedFields array.
Service ID The ID of the service to operate on

Output

JSON

  • id - The unique identifier of the service
  • name - The name of the service
  • description - Description of the service
  • status - Current status of the service
  • _label - Human-readable labels for picklist or reference fields if enabled
  • userDefinedFields - User-defined fields related to the service, optionally flattened to top-level properties

Dependencies

  • An API key credential for Autotask PSA REST API authentication

Troubleshooting

  • Ensure the Service ID provided is valid and exists in the Autotask system to avoid 'Resource not found' errors.
  • Check API credentials and permissions if authentication errors occur.
  • If no data is returned, verify that the selected columns include the necessary fields or leave the selection empty to retrieve all fields.
  • Enable 'Add Picklist Labels' and 'Add Reference Labels' only if you want human-readable labels; otherwise, the response will contain raw values.

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