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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item → Get Field Info

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Overview

This node interacts with Kaseya's Autotask PSA REST API to manage various resources, including Configuration Items. Specifically, for the Configuration Item resource with the Get Field Info operation, it retrieves metadata about the fields of Configuration Items. This is useful for understanding the structure and available fields of Configuration Items in Autotask, which can help in building integrations or automations that require detailed Configuration Item data.

Use Case Examples

  1. Retrieve metadata about Configuration Item fields to dynamically build forms or validate data before creating or updating Configuration Items in Autotask.
  2. Use the field info to map Configuration Item data from other systems accurately.

Properties

Name Meaning
resource The type of resource to interact with, here it is 'Configuration Item'.
operation The specific action to perform on the resource, here it is 'Get Field Info'.

Output

JSON

  • fields - An array of field metadata objects describing each field available for Configuration Items, including field names, types, and other attributes.

Dependencies

  • Requires an API key credential for Autotask PSA REST API authentication.

Troubleshooting

  • Ensure the Autotask API credentials are correctly configured and have sufficient permissions to access Configuration Item metadata.
  • If the node throws an error about unsupported resources, verify that 'Configuration Item' is correctly spelled and supported by the node version.
  • Network or API rate limiting issues may cause failures; check API limits and retry policies.

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