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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Checklist Library Item → Get

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Overview

This node operation retrieves a specific checklist library item from the Autotask PSA system using its unique Item ID. It is useful for scenarios where you need to fetch detailed information about a checklist item stored in the checklist library, such as for auditing, reporting, or further processing in an automation workflow.

Use Case Examples

  1. Retrieve a checklist library item by its ID to display its details in a dashboard.
  2. Fetch a checklist library item to verify its properties before updating or using it in a ticket or project.

Properties

Name Meaning
Item ID The unique identifier of the checklist library item to retrieve. This is a required field for the get operation.
Add Picklist Labels Whether to automatically add human-readable '_label' fields for picklist fields in the response. Labels are not added for empty values.
Add Reference Labels Whether to automatically add human-readable '_label' fields for reference fields in the response. Labels are not added for empty values.
Select Columns Names or IDs. Choose specific fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields (UDFs) up to the top level of each object instead of nesting them inside the userDefinedFields array.

Output

JSON

  • id - The unique identifier of the checklist library item.
  • name - The name or title of the checklist library item.
  • description - A description or details about the checklist library item.
  • picklistLabels - Optional human-readable labels for picklist fields if Add Picklist Labels is enabled.
  • referenceLabels - Optional human-readable labels for reference fields if Add Reference Labels is enabled.
  • userDefinedFields - An array of user-defined fields associated with the checklist library item, or flattened to top-level properties if Flatten User-Defined Fields is enabled.

Dependencies

  • An API key credential for Autotask PSA REST API authentication is required.

Troubleshooting

  • Ensure the Item ID provided is correct and exists in the checklist library; otherwise, the node will fail to retrieve the item.
  • If the node returns incomplete data, check if Select Columns are specified correctly or try leaving it empty to fetch all fields.
  • If labels are not appearing as expected, verify that Add Picklist Labels and Add Reference Labels options are enabled and that the fields have corresponding human-readable values.
  • Authentication errors may occur if the API key credential is invalid or expired; re-authenticate or update credentials as needed.

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