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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Related Item → Create

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Overview

This node operation creates a new Configuration Item Related Item in Kaseya's Autotask PSA system. It is useful for linking related items to configuration items, which helps in managing and tracking dependencies or associations between configuration items in IT service management scenarios.

Use Case Examples

  1. Creating a related item for a configuration item to track dependencies in an IT asset management workflow.
  2. Automatically linking related configuration items when a new item is added to the system for better change management.

Properties

Name Meaning
Dry Run Whether to return a request preview instead of executing the operation. Useful for testing and validation.
Fields The fields to map for creating the Configuration Item Related Item. This includes the data that defines the related item and its association to the configuration item.

Output

JSON

  • id - The unique identifier of the created Configuration Item Related Item.
  • configurationItemId - The ID of the configuration item to which the related item is linked.
  • relatedItemId - The ID of the related item linked to the configuration item.
  • relationshipType - The type of relationship between the configuration item and the related item.

Dependencies

  • Requires an API key credential for Kaseya Autotask PSA to authenticate and perform the operation.

Troubleshooting

  • If the node returns an error about missing or invalid fields, ensure that all required fields for creating a Configuration Item Related Item are correctly mapped in the 'Fields' property.
  • If the API call fails, verify that the API credentials are correct and have sufficient permissions to create related items in Autotask.
  • Using the 'Dry Run' option can help debug the request payload without making changes to the system.

Links

  • Autotask REST API Documentation - Official documentation for Kaseya Autotask PSA REST API, useful for understanding the data model and API endpoints related to Configuration Item Related Items.

Discussion