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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item DNS Record → Get Entity Info

AI-generated

Overview

This node interacts with Kaseya's Autotask PSA REST API to retrieve detailed information about a specific Configuration Item DNS Record entity. It is useful for scenarios where users need to fetch and utilize DNS record details associated with configuration items within their IT service management workflows, such as auditing, reporting, or integration with other systems.

Use Case Examples

  1. Retrieve DNS record details for a configuration item to verify its network settings.
  2. Fetch DNS record information to synchronize with an external asset management system.

Output

JSON

  • id - Unique identifier of the DNS record entity
  • name - Name of the DNS record
  • type - Type of DNS record (e.g., A, CNAME, MX)
  • value - Value associated with the DNS record
  • ttl - Time to live for the DNS record
  • configurationItemId - Identifier of the associated configuration item
  • createdDate - Date when the DNS record was created
  • modifiedDate - Date when the DNS record was last modified

Dependencies

  • Kaseya Autotask PSA REST API
  • API authentication token or API key credential

Troubleshooting

  • Ensure that the API credentials are correctly configured and have sufficient permissions to access Configuration Item DNS Records.
  • Verify that the specified DNS record entity exists and the identifier used is correct.
  • Check network connectivity to the Autotask API endpoint and ensure no firewall or proxy is blocking the requests.
  • Common error messages include authentication failures, permission denied errors, and resource not found errors. Resolving these typically involves verifying credentials, permissions, and input parameters.

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