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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Category → Create

AI-generated

Overview

This node operation creates a new Configuration Item Category in the Autotask PSA system. It is useful for users who want to programmatically add categories for configuration items, which helps in organizing and managing IT assets and services within Autotask. For example, an IT service provider can automate the creation of configuration item categories to streamline asset management workflows.

Use Case Examples

  1. Creating a new configuration item category with specific attributes such as name, description, and custom fields to categorize IT assets.
  2. Automating the setup of configuration item categories during onboarding of new clients or projects.

Properties

Name Meaning
Dry Run Whether to return a request preview instead of executing the operation. Useful for testing and validation.
Fields The fields to map for the configuration item category, allowing users to define the data to be sent when creating the category. This supports defining specific attributes and custom mappings for the category.

Output

JSON

  • id - The unique identifier of the created configuration item category.
  • name - The name of the created configuration item category.
  • description - The description of the created configuration item category.
  • customFields - Any custom fields associated with the configuration item category.

Dependencies

  • Autotask PSA REST API
  • An API key credential for authentication

Troubleshooting

  • Ensure the API credentials are correctly configured and have permissions to create configuration item categories.
  • If the 'Dry Run' option is enabled, no actual creation will occur; verify this setting if no changes appear.
  • Check for required fields in the 'Fields' mapping to avoid validation errors from the API.
  • Common error messages may include authentication failures, missing required fields, or invalid field values. Verify the input data and credentials accordingly.

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