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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Type → Get Many (Advanced)

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Overview

This node operation fetches multiple Configuration Item Types from the Autotask PSA system using an advanced filter. It allows users to specify complex query criteria in JSON format to retrieve specific Configuration Item Types that match the filter conditions. This operation is useful for scenarios where detailed and customized data retrieval is needed, such as generating reports, syncing data with other systems, or performing bulk data analysis.

Use Case Examples

  1. Retrieve all Configuration Item Types that meet certain criteria defined in an advanced JSON filter.
  2. Fetch a limited number of Configuration Item Types with specific attributes for integration with another system.

Properties

Name Meaning
Get All Whether to return all results or only up to a given limit (returnAll boolean). If false, the number of records returned is limited by Max Records.
Max Records Maximum number of Configuration Item Types to return when Get All is false. Value range is 1 to 500.
Advanced Filter A JSON string containing a "filter" array with Autotask API query criteria to filter Configuration Item Types. This allows for complex and precise querying of data.
Add Picklist Labels Whether to automatically add "_label" fields for picklist fields with human-readable values. No labels are added for empty values.
Add Reference Labels Whether to automatically add "_label" fields for reference fields with human-readable values. No labels are added for empty values.
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object, making them accessible as top-level properties instead of nested in the userDefinedFields array.

Output

JSON

  • id - Unique identifier of the Configuration Item Type.
  • name - Name of the Configuration Item Type.
  • description - Description of the Configuration Item Type.
  • userDefinedFields - Array of user-defined fields associated with the Configuration Item Type, if not flattened.
  • _label - Human-readable labels for picklist or reference fields, if enabled.

Dependencies

  • Autotask PSA REST API
  • API authentication credentials

Troubleshooting

  • Ensure the advanced filter JSON is correctly formatted and valid according to Autotask API specifications to avoid query errors.
  • If no results are returned, verify the filter criteria and consider adjusting the Max Records or enabling Return All to fetch more data.
  • Authentication errors may occur if API credentials are incorrect or expired; verify and update credentials as needed.

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