Autotask icon

Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Resource Role Queue → Get

AI-generated

Overview

This node operation retrieves a specific Resource Role Queue record from the Autotask PSA system using its ID. It is useful for scenarios where you need to fetch detailed information about a particular resource role queue, such as for reporting, auditing, or integration purposes.

Use Case Examples

  1. Fetch a Resource Role Queue record by its ID to display its details in a dashboard.
  2. Retrieve a Resource Role Queue to verify its configuration before updating or processing related tasks.

Properties

Name Meaning
Resource Role Queue ID The ID of the resource role queue record to retrieve, required for the get operation.
Add Picklist Labels Whether to automatically add "_label" fields for picklist fields with human-readable values (no labels will be added for empty values).
Add Reference Labels Whether to automatically add "_label" fields for reference fields with human-readable values (no labels will be added for empty values).
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object, making UDFs accessible as top-level properties instead of being nested in the userDefinedFields array.

Output

JSON

  • id - The unique identifier of the resource role queue record.
  • name - The name of the resource role queue.
  • description - Description or details about the resource role queue.
  • createdDate - The date when the resource role queue was created.
  • modifiedDate - The date when the resource role queue was last modified.
  • userDefinedFields - An array of user-defined fields associated with the resource role queue, if not flattened.

Dependencies

  • An API key credential for Autotask PSA REST API authentication is required.

Troubleshooting

  • Ensure the Resource Role Queue ID is correctly provided and exists in the Autotask system to avoid 'not found' errors.
  • If labels for picklist or reference fields are not appearing, verify that the respective boolean options are enabled.
  • If user-defined fields are not accessible as expected, check the 'Flatten User-Defined Fields' option.

Links

Discussion