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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Type → Get Many

AI-generated

Overview

This node operation retrieves multiple Configuration Item Types from the Autotask PSA system. It is useful for scenarios where you need to fetch a list of configuration item types for inventory, asset management, or IT service management purposes. For example, you might use this operation to get all configuration item types to display in a dashboard or to process them in bulk for reporting or automation.

Use Case Examples

  1. Fetch all configuration item types to populate a dropdown in a user interface.
  2. Retrieve a limited number of configuration item types for processing in a workflow.

Properties

Name Meaning
Get All Whether to return all results or only up to a given limit.
Max Records Maximum number of configuration item type records to return when not returning all.
Add Picklist Labels Whether to automatically add "_label" fields for picklist fields with human-readable values.
Add Reference Labels Whether to automatically add "_label" fields for reference fields with human-readable values.
Select Columns Names or IDs Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object.

Output

JSON

  • id - Unique identifier of the configuration item type.
  • name - Name of the configuration item type.
  • description - Description of the configuration item type.
  • userDefinedFields - Array of user-defined fields associated with the configuration item type, if not flattened.
    _label - Human-readable labels for picklist or reference fields, if enabled.

Dependencies

  • An API key credential for Autotask PSA REST API

Troubleshooting

  • Ensure the API credentials are correctly configured and have sufficient permissions to access configuration item types.
  • If the node returns an error about unsupported resource, verify that the resource name is correctly set to 'Configuration Item Type'.
  • If no data is returned, check the filters and limits set in the node parameters, such as 'Get All' and 'Max Records'.
  • Network or API rate limiting issues may cause failures; check API usage limits and retry settings.

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