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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Service → Update

AI-generated

Overview

This node operation updates an existing service record in Kaseya's Autotask PSA system. It is useful for scenarios where you need to modify details of a service, such as changing its attributes or configurations, without creating a new service entry. For example, updating the pricing, description, or status of a service offered to customers.

Use Case Examples

  1. Updating the description and price of a service identified by its Service ID.
  2. Modifying service attributes like status or category for an existing service.

Properties

Name Meaning
Dry Run Whether to return a request preview instead of executing the operation. Useful for testing and validation. When enabled, no API call is made; instead, returns the request details that would be sent. No changes are made to Autotask.
Fields Fields to map and update on the service. This property allows defining which service fields to update and their new values.
Service ID The ID of the service to operate on. This is required to identify which service record to update.

Output

JSON

  • id - The unique identifier of the updated service.
  • name - The name of the updated service.
  • description - Description or details of the updated service.
  • status - Current status of the service after update.
  • otherFields - Other service fields that were updated and returned by the API.

Dependencies

  • Requires an API key credential for Kaseya Autotask PSA REST API authentication.

Troubleshooting

  • If the Service ID is missing or invalid, the update operation will fail. Ensure the Service ID is correct and exists in Autotask.
  • If the Dry Run option is enabled, no changes will be made; this is expected behavior for testing.
  • API authentication errors may occur if the API key or credentials are incorrect or expired. Verify credentials in the node settings.
  • Field mapping errors can occur if invalid or unsupported fields are provided in the Fields property. Validate field names and types before updating.

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