Autotask icon

Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Contact Groups → Update

AI-generated

Overview

This node operation updates an existing contact group in Kaseya's Autotask PSA system. It is useful for scenarios where you need to modify details of a contact group, such as changing its name or other attributes, without creating a new group. For example, updating the contact group to reflect changes in team structure or contact information.

Use Case Examples

  1. Updating the name or description of a contact group to keep contact information current.
  2. Modifying contact group attributes to align with organizational changes.

Properties

Name Meaning
Contact Group ID The ID of the contact group to operate on, used to identify which contact group to update.
Dry Run Whether to return a request preview instead of executing the operation, useful for testing and validation without making actual changes.
Fields The fields and values to update on the contact group, allowing selective modification of contact group properties.

Output

JSON

  • id - The unique identifier of the updated contact group.
  • name - The name of the updated contact group.
  • description - The description of the updated contact group.
  • otherUpdatedFields - Any other fields that were updated on the contact group.

Dependencies

  • Requires an API key credential for Kaseya's Autotask PSA REST API to authenticate and authorize the update operation.

Troubleshooting

  • Common issues include providing an invalid or non-existent Contact Group ID, which will result in an error indicating the contact group could not be found.
  • If the Dry Run option is enabled, no changes will be made; ensure it is disabled to perform actual updates.
  • Errors may occur if required fields for update are missing or if the API credentials are invalid or expired. Verify credentials and required input fields.

Links

  • Autotask REST API Documentation - Official documentation for Kaseya's Autotask PSA REST API, useful for understanding API endpoints and update operations.

Discussion