Autotask icon

Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Related Item → Get Many (Advanced)

AI-generated

Overview

This node operation retrieves multiple Configuration Item Related Items from the Autotask PSA system using an advanced filter. It allows users to specify detailed query criteria in JSON format to filter the results according to their needs. This operation is useful for scenarios where users need to fetch a customized list of related items linked to configuration items, such as for reporting, auditing, or integration purposes.

Use Case Examples

  1. Fetch all related items for configuration items that meet specific criteria defined in an advanced JSON filter.
  2. Retrieve a limited number of related items with specific fields selected for integration with another system.

Properties

Name Meaning
Get All Whether to return all results or only up to a given limit.
Max Records Maximum number of records to return when 'Get All' is false, ranging from 1 to 500.
Advanced Filter A JSON string containing a 'filter' array with Autotask API query criteria to filter the results.
Add Picklist Labels Whether to automatically add '_label' fields for picklist fields with human-readable values.
Add Reference Labels Whether to automatically add '_label' fields for reference fields with human-readable values.
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object for easier access.

Output

JSON

  • id - Unique identifier of the configuration item related item.
  • name - Name or title of the related item.
  • description - Description or details about the related item.
  • relatedItemId - Identifier of the related configuration item.
  • createdDate - Date when the related item was created.
  • modifiedDate - Date when the related item was last modified.

Dependencies

  • An API key credential for Autotask PSA REST API

Troubleshooting

  • Ensure the advanced filter JSON is correctly formatted and valid according to Autotask API specifications to avoid query errors.
  • If no results are returned, verify that the filter criteria match existing related items in the system.
  • Check API credentials and permissions to ensure access to Configuration Item Related Items.
  • If the node fails with rate limit errors, consider adjusting the request frequency or using pagination with 'Get All' set to false.

Links

Discussion