Autotask icon

Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Resource → Get Many

AI-generated

Overview

This node interacts with Kaseya's Autotask PSA REST API to retrieve multiple records of the specified resource type. It supports fetching all records or a limited number, with options to cache responses, select specific fields, and add human-readable labels for picklist and reference fields. This operation is useful for scenarios where bulk data retrieval is needed, such as syncing data from Autotask to another system or generating reports.

Use Case Examples

  1. Retrieve all resources of a certain type to sync with a CRM system.
  2. Fetch a limited number of resource records for display in a dashboard.
  3. Use caching to reduce API calls when repeatedly fetching the same data.

Properties

Name Meaning
Cache Response Whether to cache the API response for this operation to reduce repeated Autotask calls.
Cache TTL (seconds) Maximum time to keep a cached API response for this operation (in seconds). If a valid cached response exists for the same parameters, it will be returned immediately and no new API request will be sent until the TTL expires.
Get All Whether to return all results or only up to a given limit.
Max Records Max number of records to return (1-500).
Add Picklist Labels Whether to automatically add "_label" fields for picklist fields with human-readable values (no labels will be added for empty values).
Add Reference Labels Whether to automatically add "_label" fields for reference fields with human-readable values (no labels will be added for empty values).
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object. When enabled, UDFs will be accessible as top-level properties instead of being nested in the userDefinedFields array.

Output

JSON

  • json - The main output containing the retrieved resource records as JSON objects.

Dependencies

  • An API key credential for Autotask API authentication is required.

Troubleshooting

  • Common issues include authentication failures due to incorrect API credentials or zone configuration. Verify the API key and zone settings.
  • API rate limits may cause errors; enabling caching can help reduce repeated calls.
  • Selecting invalid or unsupported fields in 'Select Columns' may result in errors; ensure fields exist for the chosen resource.
  • If the node throws a 'Resource is not supported' error, verify that the resource name is correct and supported by the node.

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