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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item Note → Create

AI-generated

Overview

This node operation creates a new Configuration Item Note in Kaseya's Autotask PSA system. It is useful for adding notes or comments to configuration items within the Autotask environment, which helps in tracking changes, updates, or important information related to configuration items.

Use Case Examples

  1. Adding a note to a configuration item to document recent changes or issues.
  2. Creating a note to provide additional context or instructions for a configuration item.

Properties

Name Meaning
Dry Run Whether to return a request preview instead of executing the operation. Useful for testing and validation. When enabled, no API call is made and no changes are made to Autotask.
Impersonation Resource ID Optional resource ID to impersonate for write requests. Leave blank to write as the credential user.
Proceed Without Impersonation If Denied Whether to retry denied impersonated writes once without impersonation and proceed as the API user. Only applies when Impersonation Resource ID is set.
Fields The fields to map for the Configuration Item Note creation. This is required and defines the data to be sent for the new note.

Output

JSON

  • id - The unique identifier of the created Configuration Item Note.
  • note - The content or text of the Configuration Item Note.
  • createdDate - The date and time when the Configuration Item Note was created.
  • createdBy - The user or resource who created the Configuration Item Note.

Dependencies

  • Requires an API key credential for Autotask PSA REST API access.

Troubleshooting

  • If the node returns an error about missing required fields, ensure that the 'Fields' property is properly configured with all necessary data for the note creation.
  • If impersonation fails, check the 'Impersonation Resource ID' and permissions. If 'Proceed Without Impersonation If Denied' is false, the operation will fail on impersonation denial.
  • If the API call fails, verify the API credentials and network connectivity to the Autotask API endpoint.

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