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Autotask

Interact with Kaseya's Autotask PSA REST API to manage companies, tickets, contracts, and more.

Actions524

Configuration Item → Get Many

AI-generated

Overview

This node operation retrieves multiple Configuration Items from the Autotask PSA system. It is useful for scenarios where you need to fetch a list of configuration items for inventory management, asset tracking, or IT service management purposes. For example, you can use it to get all configuration items related to a specific project or company, or to retrieve a limited number of configuration items based on certain criteria.

Use Case Examples

  1. Fetch all configuration items to audit IT assets.
  2. Retrieve a limited number of configuration items for reporting purposes.

Properties

Name Meaning
Get All Whether to return all results or only up to a given limit.
Max Records Maximum number of configuration items to return when not returning all.
Add Picklist Labels Whether to automatically add "_label" fields for picklist fields with human-readable values.
Add Reference Labels Whether to automatically add "_label" fields for reference fields with human-readable values.
Select Columns Names or IDs. Choose which fields to include in the response. If no fields are selected, all fields will be returned. The ID field is always included regardless of selection.
Flatten User-Defined Fields Whether to bring user-defined fields up to the top level of each object, making them accessible as top-level properties instead of nested in the userDefinedFields array.

Output

JSON

  • id - Unique identifier of the configuration item.
  • name - Name of the configuration item.
  • description - Description of the configuration item.
  • status - Current status of the configuration item.
  • category - Category to which the configuration item belongs.
  • userDefinedFields - Array of user-defined fields associated with the configuration item, if not flattened.
  • _label - Additional human-readable labels for picklist and reference fields if enabled.

Dependencies

  • An API key credential for Autotask PSA REST API

Troubleshooting

  • Ensure the API credentials are correctly configured and have sufficient permissions to access configuration items.
  • If the node returns no data, verify that the query parameters such as filters or limits are set correctly.
  • Errors related to rate limits may occur; ensure the API usage complies with Autotask's rate limiting policies.

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